FAQ

Frequently Asked Questions

Use this guide from our store to review frequently asked shopping questions. For help with this page, contact support@melinmarsh.shop.

Our approach to refund timing
This refund timing section covers orders and visits through this website. When will I receive my refund?
After the return is received, inspected, and approved, banks and card issuers generally post the refund within 5–10 business days. Questions about this section may be sent to support@melinmarsh.shop.

How we handle delivery timing
For customers using this website, this section explains delivery timing. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days. Questions about this section may be sent to support@melinmarsh.shop.

Our approach to shipping cost
For customers using this website, this section explains shipping cost. How can I contact you?
Email support@melinmarsh.shop, call 253-872-8481, or write to 573 W 161st St, New York, New York, 10032, United States. Questions about this section may be sent to support@melinmarsh.shop.

Details about returns and exchanges
For purchases made through this website, our store applies the following guidance on returns and exchanges. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery. Questions about this section may be sent to support@melinmarsh.shop.

Details about products
Customers can rely on the following guidance from our store about products. Are taxes charged?
Taxes are collected when required by applicable law. Questions about this section may be sent to support@melinmarsh.shop.

Information covering return shipping
Customers can rely on the following guidance from our store about return shipping. Who pays return shipping?
Our store pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement. Questions about this section may be sent to support@melinmarsh.shop.

Details about contact options
The following contact options guidance applies to purchases from our store. Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout. Questions about this section may be sent to support@melinmarsh.shop.

What customers should know about tracking
Customers can rely on the following guidance from our store about tracking. How can I track my order?
Once tracking becomes available, it is sent using the contact information provided at checkout. Questions about this section may be sent to support@melinmarsh.shop.

What customers should know about products
This products section covers orders and visits through this website. What products do you offer?
We offer the products offered in our store. Current availability, product details, options, and prices are shown on each product page. Questions about this section may be sent to support@melinmarsh.shop.

Details about payment methods
Customers can rely on the following guidance from our store about payment methods. Can I cancel an order?
Yes, if the order has not shipped. After shipment, the Refund Policy applies. Questions about this section may be sent to support@melinmarsh.shop.

Details about shipping cost
Customers can rely on the following guidance from our store about shipping cost. Do you offer free shipping?
Yes. U.S. standard shipping is provided at no charge. Questions about this section may be sent to support@melinmarsh.shop.

Contact Information
Email: support@melinmarsh.shop
Phone: 253-872-8481
Physical address: 573 W 161st St, New York, New York, 10032, United States